Privacy Policy

Last updated: March 2026

1. Who We Are

Fire Doors Pro Ltd (“we”, “us”, “our”) is a company registered in England and Wales. Our registered address is 28 Skylines Village, Limeharbour, London, E14 9TS. We provide fire door inspection, maintenance, remedial works and installation services.

If you have any questions about this policy or how we handle your data, please contact us at info@firedoorspro.co.uk or call 020 3488 2247.

2. What Information We Collect

We collect personal information that you provide directly to us, including:

• Name, email address and telephone number when you submit an enquiry or request a quote
• Organisation name, property address and job role where relevant to your enquiry
• Details of the services you are enquiring about
• Correspondence and communications with us

We also collect technical data automatically when you visit our website, including your IP address, browser type, pages visited and time spent on pages. This is collected via standard web server logs and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotations
• Deliver the services you have requested
• Send service-related communications such as appointment confirmations and inspection reports
• Comply with our legal obligations, including fire safety regulations
• Improve our website and services

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the UK GDPR:

• Contract: to deliver services you have requested or to take steps at your request before entering into a contract
• Legitimate interests: to respond to enquiries, improve our services and maintain business records
• Legal obligation: where we are required to retain records under fire safety or employment legislation
• Consent: where you have explicitly agreed, for example to receive marketing communications

5. How Long We Retain Your Data

We retain personal data only for as long as necessary for the purposes set out in this policy. Enquiry data is typically retained for 24 months. Contract and inspection records are retained for a minimum of 6 years in line with our professional obligations and standard limitation periods.

6. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data in certain circumstances
• Object to or restrict processing of your data
• Request a portable copy of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@firedoorspro.co.uk. We will respond within one calendar month.

7. Cookies

Our website uses only essential technical cookies required for the site to function. We do not use advertising or tracking cookies. No cookie consent banner is displayed as no non-essential cookies are set.

8. Third-Party Services

Our website loads fonts from Google Fonts. Google may collect technical data in accordance with its own privacy policy. We do not share personal data submitted via our contact forms with Google or any other third party except where required to deliver the service.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All data is transmitted over encrypted HTTPS connections.

10. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.